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Contact Info

Moonshine St. 14/05
Light City, London

info@email.com
00 (123) 456 78 90

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Return & Refund Policy

At AMZ Publishing LLC, we value your satisfaction and strive to provide you with the best possible experience. This refund policy outlines our process for handling returns and refunds for both physical goods and digital services. Please read through this policy carefully.
Physical/Printed Goods
For physical goods, such as printed books, products, or materials, you can file a claim for return or exchange within 30 days of receiving your order. After this period, no claims will be accepted.

To be eligible for a return, the following conditions must be met:

  • The books must be free of physical damage, i.e., no torn pages, no stains, no water damage, etc.
  • If the item arrived defective, the claim should be initiated within 7 days of acceptance of delivery. This is outside of the 30-day return window for standard returns.
  • For any item, such as printed books, that are resold or re-distributed, i.e. from the client to their customers, the product must be returned first in order to process a claim on it. Refusal to return the item will nullify and void the claim.
  • The first priority will always be an exchange with a fresh copy as a replacement for the original order unless decided by the company to compensate otherwise.

To initiate a return:

  1. Contact our customer support team at sales@amzpublishingllc.com within 30 days of receiving your order.
  2. Provide your order number and a brief explanation of your request.
  3. Our team will guide you through the return process and provide you with further instructions.
Once we receive and inspect the returned item, we will process your refund or exchange as per your request. Please note that the original shipping costs are non-refundable, and you are responsible for return shipping fees.
Digital Services
We offer a 100% satisfaction guarantee for our digital services. If your expectations are not met, you may be entitled to a pro-rated refund based on the amount of work completed.

To request a refund for digital services:

  1. Contact our customer support team at sales@amzpublishingllc.com, or your Project Manager, and provide your order number and a description of your concerns.
  2. Our team will review your case and determine the amount of the pro-rated refund based on the work completed.
  3. We will not be able to offer a refund if we complete all the work, you accept it, and no concern is raised about the quality of the work within 07 days of its acceptance. Please note that you are entitled to revisions for up to 30 days, and we strongly recommend that you use that entitlement to improve on the work submitted if any concerns arise. The revision window is voided if the claim for a refund has been raised.
Rest assured, we are fully dedicated to resolving any issues you may encounter with our digital services. Your satisfaction is our utmost priority, and we are here to work with you until your concerns are fully addressed.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at sales@amzpublishingllc.com. We are here to help! Thank you for choosing AMZ Publishing LLC!

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